Senior CX Solutions Specialist

3 weeks ago

Surat, Gujarat, India CustoBiz LLP Full time

Job Title: Senior CX Solutions Specialist

Location: Hyderabad, Telangana, India

Experience Required: 8+ Years

Relevant Exp Required: 7+ Years

Availability: Immediate joiners preferred

Preferred Background: Candidates with contact centre domain experience

Job Description:

We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities. The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.

Must-Have Skills:

-Strong exposure to Genesys CX UI / AWS Connect UI consoles, including:

o Unified global menu navigation

o Advanced search functionality

o Multi-panel layouts enabling agents to access tools and information efficiently

-Solid understanding of UI/UX design principles for customer-facing platforms

-Proven track record in Customer Experience (CX) / Customer Centricity initiatives

-Ability to map, analyse, and improve customer journeys using insights and data

Technology & Tools:

· Genesys Cloud (primary expertise)

· MWS (Middleware/Workforce Solutions

· AWS Connect, Google CCAI, Nice CX

· Analytics & Reporting Tools: QlikSense, Looker

· Exposure to Genesys Copilot

Secondary Skills (Preferred)

· Strong analytical and problem-solving skills with data-driven decision-making ability

· Cross-functional collaboration with Product, Operations, and Technology teams

· Excellent communication and stakeholder management skills

· Knowledge of Agile methodologies and CX transformation frameworks

What We Offer

· Opportunity to work with leading CX technologies across global enterprises

· Exposure to innovative projects in the Contact Center and Customer Experience domain

· Flexible, remote-friendly work culture

Email CVs to Hello@CustoBiz.com

  • Senior Deployment Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeDeployment Full time ₹ 7,00,000 - ₹ 12,00,000

    Job Title: Senior Deployment SpecialistWe are seeking a highly skilled individual to join our team as a Senior Deployment Specialist. The successful candidate will be responsible for designing and implementing cutting-edge solutions using the latest technologies.About the RoleDesign and implement scalable and efficient software systems, ensuring seamless...

  • Advanced Oracle Solutions Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeImplementation Full time ₹ 15,20,800 - ₹ 24,32,023

    Advanced Oracle Solutions SpecialistWe are seeking a highly skilled specialist to implement and configure advanced Oracle solutions.

  • Senior Data Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeDataSpecialist Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Opportunity: Senior Data Specialist - Laboratory Information ManagementWe are seeking a highly skilled and experienced Senior Data Specialist to join our team. This is an exciting opportunity for individuals who have a passion for data management, analysis, and interpretation.About the Role:As a Senior Data Specialist, you will be responsible for...

  • Senior Technical Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeEngineer Full time ₹ 6,00,000 - ₹ 8,00,000

    Job OverviewWe are seeking a highly skilled Senior Technical Specialist to join our team. This role involves working on detailed engineering assignments, gathering and correlating data, and proposing approaches to solve complex problems.Key ResponsibilitiesGather and analyze technical data using established procedures.Develop and implement solutions to...

  • Senior Business Growth Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeBusinessGrowth Full time ₹ 50,00,000 - ₹ 80,00,000

    Senior Business Growth SpecialistThe primary objective of this role is to identify, cultivate, and secure lucrative business opportunities. This entails conducting thorough market research, establishing strong relationships with potential clients, and skillfully presenting IT solutions tailored to their specific needs.Key ResponsibilitiesMarket Intelligence:...

  • Senior Talent Acquisition Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeTalent Full time ₹ 15,00,000 - ₹ 20,00,000

    We are seeking a highly skilled Senior Talent Acquisition Specialist to lead our recruitment efforts in Surat, India.Key Responsibilities:Recruit top talent for various positions through effective headhunting and strategic recruitment planning.Develop and implement recruitment strategies to ensure seamless hiring processes.Conduct thorough interviews and...

  • Senior SEO and Social Media Specialist

    2 weeks ago

    Surat, Gujarat, India SetBlue Full time

    Company DescriptionEstablished in 2005, SetBlue.com specializes in Web Design & Development, Mobile Application Development, Internet Marketing, Content Development, Search Engine Optimization, and Paid Search Marketing. We deliver cost-effective web solutions that help clients achieve significant milestones of success. Our proficiency includes eCommerce...

  • Senior SEO and Social Media Specialist

    2 weeks ago

    Surat, Gujarat, India SetBlue Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionEstablished in 2005, specializes in Web Design & Development, Mobile Application Development, Internet Marketing, Content Development, Search Engine Optimization, and Paid Search Marketing. We deliver cost-effective web solutions that help clients achieve significant milestones of success. Our proficiency includes eCommerce development on...

  • Senior Linux Hardware Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeLinux Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Senior Linux Hardware SpecialistWe are seeking a highly skilled and certified Linux hardware specialist to join our team. The ideal candidate will have a strong background in Linux system administration, hardware maintenance, and troubleshooting.Responsibilities:Install, configure, and maintain computer hardware, peripherals, and...

  • High-Performance Water Solutions Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeWater Full time ₹ 6,00,000 - ₹ 12,00,000

    About UsWe address the growing demand for clean water in Indian homes and businesses by providing tailored RO membranes developed through extensive research for optimal filtration.Our commitment to innovation, long-term partnerships, exceptional after-sales support, and 'Make in India' initiative ensures reliable water treatment solutions for every household...