AV Technology Specialist

20 hours ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
AV Technical Specialist Role Overview

The AV Technical Specialist will be responsible for delivering remote conference room and audio-visual support. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies.

Key responsibilities include assisting with scheduling, modifying, and cancelling white glove conferences and webcasts, as well as managing the associated service Outlook mailbox.

Additional tasks involve creating and analyzing performance and usage metrics, opening, updating, and resolving service tickets related to AV and webcasting technologies, monitoring and updating support queues for current and upcoming AV technologies and webcast incidents, escalating complex issues to third-level support or manufacturer/vendor support teams, and participating in meetings regarding current and future AV and webcasting systems.

For success in this role, you will need to possess a strong troubleshooting and customer service background, with experience in AV support, video conferencing, and webcast management.

  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Report viewer metrics during and after events.
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
  • Coordinate technology scheduling to ensure successful meetings.

In terms of technical requirements, proficiency in Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure is essential.

Preferred qualifications include knowledge of webcast and streaming platforms, experience with AV commissioning and room setup, and ability to train end-users on AV technologies.

Required Skills and Qualifications

To excel in this position, you must have:

  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Experience with ticketing systems and documentation management.
Benefits

This role offers opportunities for growth and development in the field of AV technology, with the potential for professional certifications and training.

Others

As an AV Technical Specialist, you will be part of a team dedicated to delivering exceptional support and services to our clients. If you are passionate about AV technology and committed to providing outstanding customer service, we encourage you to apply for this exciting opportunity.

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