Software Renewal Coordinator
2 days ago
Cprime is a global consulting firm that provides strategic and technical consulting, coaching, and training to businesses driving digital transformation. With over two decades of experience, we help organizations adapt at the speed the market demands.
Job SummaryWe are seeking a detail-oriented Software Renewal Coordinator to join our team. This role will be responsible for managing software maintenance renewals, processing quotes, and building relationships with clients. The ideal candidate will have strong client service skills, excellent communication abilities, and experience working with software renewal automation techniques.
Key Responsibilities- Manage software maintenance renewals, including preparing and executing annual quotes for Cprime clients
- Process new license sales, maintenance renewals, upgrades, and cross-grades using Salesforce, Jira Service Desk, and other tools
- Communicate articulately with colleagues, software partners, and customers via phone, email, or IM chat
- Establish and build relationships with existing and new client contacts
- 2+ years of previous contracts, customer success, or sales experience with a multi-million dollar SaaS and/or subscription software company
- Strong client service, customer success experience with customer relationship building
- Strong Excel skills and data entry and research
- Patience, ability to ask questions and be curious
- Ability to navigate multiple systems and processes
The estimated salary for this role is $65,000 - $80,000 per year, depending on location and experience.
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