Inbound & Outbound Customer Service Professional

16 hours ago


Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Representative

This role involves handling customer inquiries through various channels, providing support and resolving issues related to products or services.

Key Responsibilities:
  • Respond to incoming calls from customers, providing accurate information and resolving inquiries.
  • Make outbound calls to potential customers and existing clients to conduct surveys, offer promotions, and explain products/services.
  • Qualify leads and convert them into sales or opportunities, achieving high conversion rates.

Record all customer interactions and ensure timely follow-up as needed. Utilize effective communication skills to handle customer complaints and escalations with empathy and professionalism.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
Benefits:
  • Opportunity to work with a dynamic team.
  • Chance to develop customer service skills and build a career in this field.
  • Competitive compensation package.


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