High-Performing Sales Executive

2 weeks ago


Bengaluru, Karnataka, India Zendesk Full time

Unlock Your Potential in a Dynamic Role

We are seeking an experienced Account Executive to join our team at Zendesk, where we're on a mission to power exceptional service for every person on the planet. As a Senior Commercial Account Executive, you will play a vital role in growing our Commercial account base and closing deals of varying sizes and sales cycles.

Key Responsibilities:

  • Drive Revenue Growth: Acquire new commercial customers and develop innovative strategies for account expansion to drive top-line revenue growth.
  • Nurture Customer Relationships: Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
  • Cross-Sell and Upsell Opportunities: Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
  • Data-Driven Selling: Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
  • Value Proposition: Understand and convey the benefits of Zendesk products ensuring alignment with customers' business objectives to secure customer satisfaction and product expansion.
  • Sales Execution: Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.
  • Pipeline Development: Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
  • Executive Sponsorship: Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.
  • Team Collaboration: Collaborate with internal teams to enhance sales strategies and streamline sales execution.
  • Revenue Goals: Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

About You:

  • Bachelor's degree or equivalent experience required.
  • At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
  • Experience in managing and expanding customer relationships at various levels.
  • Exceptional presentation, negotiation, and deal closing skills.
  • Experience selling to VP and C-level executives both in person and using remote technology.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Strong knowledge of industry trends and the ability to build relationships with key decision makers.
  • Experience creating and leveraging territory and account plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
  • Ability to travel as necessary.

What We Offer:

A salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and bonuses. This role requires you to be physically located in Karnataka and work from our office at least part-time.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.



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