Technical Service Specialist

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeProblemSolving Full time ₹ 4,00,000 - ₹ 8,00,000
Job Overview">

Hello,

Greetings

About Our Company,

We are a pioneer for laser processing system in India. Since inception in year 1992, we have been enjoying unbeaten leadership in the field of laser processing system in India. The company has distinction of installing more than 1000 laser system in India, testimony of absolute edge over all competitors in the Industry.

We have been recognized several times by Govt. of India, State Govt. and NGOs through 7 Prestigious National & State Awards for contribution in field of laser technology. Some of them have been conferred by dignitaries like President of India H.E. A.P.J. Abdul Kalam, Finance Minister Mr. P.Chidambaram, Communication Minister Mr. Maran, Chief Minister of Gujarat Mr. Narendra Modi and many more.

We are an ISO 9001:2000 company equipped with State-of-the-art Infrastructure one amongst the best in the industry. We boast to keep one of the lowest employee turnover ratios in such a volatile and booming economy.

Kindly go through our websites mentioned below for further details.

Job Description :

  • Designation: Jr. Engineer/ Engineer
  • Department: Service
  • Experience: 1 to 3 Years
  • Location: COIMBATORE
  • Edu. Qualification: BE/B.Tech - EC/Electrical

Roles and Responsibilities

  • Responds to customer complaints
  • Evaluates and resolves problems of the customer
  • Assists in installing the equipment
  • Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
  • Works alongside with technical sales engineers
  • Offers customer training for the product
  • Repairs, tests and maintains equipment
  • Maintains product manuals
  • Provides customers with regular reports and feedback on their service requests
  • Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
  • Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.

Required Candidate Profile

  • Proven Work experience on Fiber Marking Machine, Welding Machine.
  • Excellent analytical and problem-solving skills must be possessed by all service engineers.
  • Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

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