Customer Relationship Manager

4 days ago

Kanpur, Uttar Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Reservations Executive

We are looking for a dynamic candidate with experience in Hotel Reservations / Front Office.

* Opening for Gurgaon location

* Working Days – 6 Full time (from Office)

* Relocation – No

KRA:

  • Handle Inbound / Outbound client calls / message inquiries on IVR / OTA's, and convert inquiries into bookings to meet and exceed revenue targets
  • Successfully create business from existing customer accounts by sending them new offer updates, packages and more
  • Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments / balance receivable, etc
  • Responsible for OTA marketing / promotion plans
  • Identifies new revenue generation opportunities to achieve personal and property revenue goals
  • Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Actively participate on social media travel related groups for generating more leads and reach out to prospective customers
  • Schedule client visits for prospective clients and coordinate site visits
  • Maintain and update inquiry records, sales records for online and offline sales
  • Prepare daily check in / check out schedule for respective check ins / check outs and share with Operations team for site preparation
  • Collect and maintain customer information database, contact details
  • Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check in / check out
  • Track the number of monthly inquiries through offline and online channels for sales analysis
  • Prepare and maintain daily and weekly reports for leads and conversions
  • Prepare a review follow up sheet and follow up for reviews from guests
  • Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors
  • Help in research and development of new online and offline sales channels / partners

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