Customer Support Professional

6 days ago


Hubli, Karnataka, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 6,00,000

Customer Service Representative Job Overview:

We are seeking a highly skilled Customer Service Representative to join our team.

The ideal candidate will have excellent communication skills, a strong ability to multitask, and the capacity to provide top-notch customer service in a fast-paced environment.

This role involves resolving escalated customer queries/complaints, liaising with partners to agree solutions, and monitoring complaint progress.

Key Responsibilities Include:

  • Resolving complex customer complaints
  • Liaising with partners to monitor and resolve complaints
  • Meeting SLAs for resolving complaints quickly
  • Monitoring trends in complaints and implementing solutions

Requirements:

  • Excellent written and verbal communication skills
  • At least 3 years of experience in customer-facing roles
  • Fluent English language skills
  • Strong time management skills
  • Proactive approach to dealing with customer complaints

Work Schedule:

Monday to Friday, 08.00am - 17.00pm GMT (13.30pm - 22.30pm IST)



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