Customer Support Specialist

4 days ago


Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Opportunity

As a skilled professional in the field of customer support, you will play a vital role in ensuring the success of our company.

We are seeking an experienced Call Center Representative to join our team. In this role, you will be responsible for managing and resolving issues related to ground transportation services.

Key Responsibilities:
  • Communicate effectively with drivers and fleets to resolve issues.
  • Enforce high service standards to ensure customer satisfaction.
  • Confirm ride completions and apply changes to the system or request driver action as needed.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with suppliers, CS operations, sales, and other functions, as well as external stakeholders.
  • Provide exceptional customer service support.
Requirements:
  • Minimum 2 years of experience in customer support or a similar environment.
  • Strong operational and analytical skills.
  • Excellent problem-solving skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
  • Ability to accommodate a full-time schedule of 24/7 and 6 days a week.
  • Effective time management and prioritization skills.
  • Ready to work in a fast-paced environment.
  • Attention to detail.

Additionally, conversational Spanish speaking skills are desired but not required.



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