Technical Support Specialist for Video Analytics Solutions
3 days ago
At Intozi, we are seeking a skilled Technical Support Specialist to join our team in Gurugram. As a key member of our technical support team, you will be responsible for providing expert software support, troubleshooting, and technical guidance to customers across various industries.
The ideal candidate will have a strong understanding of Linux and Windows operating systems, as well as experience with software development life cycles, databases, and storage systems. They will be able to troubleshoot and debug complex software issues, collaborate with our development team, and provide quality feedback to improve our software products.
We offer a competitive salary of ₹15,00,000 - ₹25,00,000 per annum, commensurate with experience, plus additional benefits including comprehensive training programs, opportunities for career growth, and a dynamic work environment.
In this role, you will be responsible for:
- Providing tier-1 and tier-2 technical support to customers via phone, email, or chat.
- Troubleshooting and resolving complex software issues, system errors, or malfunctions.
- Maintaining and updating internal knowledge bases, FAQs, and troubleshooting guides.
- Testing software products, identifying bugs, and working with the development team to reproduce and report issues.
- Monitoring software performance, identifying bottlenecks or failures, and taking corrective action when necessary.
- Assisting in onboarding and training customers, guiding them on best practices, software features, and effective use of the product.
To succeed in this role, you will need excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users. You should also possess strong analytical and problem-solving skills, with the ability to multitask and manage multiple support cases simultaneously.
We value teamwork, collaboration, and customer satisfaction, and we are committed to creating a positive and inclusive work environment. If you are passionate about delivering exceptional technical support and want to grow your career in a dynamic and innovative company like Intozi, please apply today
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