Ecommerce Support Specialist
3 days ago
About Us
">Glood - Personalization & Experience For Shopify is a leading provider of innovative solutions for ecommerce businesses. We're committed to delivering exceptional support to our customers, empowering them to succeed in the competitive world of online commerce.
">The Role
">We're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer success group, you'll be responsible for providing timely and effective support to our clients. Your expertise will enable you to troubleshoot complex issues related to web technologies, including HTML, Liquid, CSS, and JavaScript in Shopify stores.
">Key Responsibilities
">- Handle online chat and email queries from customers, resolving their issues efficiently.">
- Provide prompt assistance via calls and follow-ups to ensure customer satisfaction.">
- Proactively reach out to customers to address potential concerns and offer guidance.">
- Assist customers with basic technical troubleshooting involving HTML, Liquid, CSS, and JavaScript in their Shopify stores.">
- Collaborate closely with the development team to escalate and resolve more complex issues.">
- Collect and address customer feedback to improve the overall user experience.">
- Drive positive reviews through excellent service and proactive engagement.">
- Document and update knowledge base articles for common issues and solutions.">
Requirements
">- A minimum of 1 year of experience in technical support or a related field.">
- Excellent communication and problem-solving skills.">
- Proficiency in CRM tools and support platforms.">
- A basic understanding of HTML, CSS, Liquid (Shopify's templating language), and JavaScript.">
- Empathy and a customer-first mindset.">
- Strong organizational skills and the ability to manage multiple queries simultaneously.">
Preferred Qualifications
">- Familiarity with ecommerce platforms, especially Shopify.">
- Experience in SaaS customer support.">
- Advanced knowledge of troubleshooting HTML, Liquid, CSS, and JavaScript for Shopify stores.">
- Technical aptitude and the ability to learn new tools and systems quickly.">
- Experience working in a fast-paced, customer-centric environment.">
Compensation
">We offer a competitive salary of $55,000 per annum, reflecting the challenging nature of this role and the value we place on our employees' skills and dedication. This figure may vary based on location and other factors.
">Benefits
">- Apple devices.">
- On-site work setup with flexible working hours and remote working options.">
- Opportunities to meet and collaborate with talented team members from around the world.">
- Work with a small and high-growth team.">
- Continuous learning opportunities and professional development support.">
Join Our Team
">If you're a motivated and skilled technical support specialist looking for a new challenge, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
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