Regional IT Service Delivery Specialist

2 days ago

Amrāvati, Maharashtra, India beBeeDemand Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Role Overview

We are seeking an accomplished Regional Demand Operations Manager to bridge local vendors, SPOCs, and central IT.

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.

The successful candidate will manage procurement processes, oversee vendor performance, and act as the escalation point for localized IT and service issues.

  • Liaise between local business SPOCs/vendors and central IT teams.
  • Ensure standardization of local IT services under corporate control.
  • Oversee procurement lifecycle including PRs/POs creation and processing accurately.
  • Coordinate with finance departments to validate, approve, and process invoices on time.
  • Maintain compliance with local regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
Key Requirements
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.

Benefits and What We Offer

A challenging opportunity to work on a high-impact project that contributes to the company's growth and success.

About You

We value diversity and inclusion at our workplace. As an equal opportunities employer, we welcome applications from talented individuals from all backgrounds and perspectives.

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