Financial Services Professional: Cash Operations Specialist

5 days ago

Chennai, Tamil Nadu, India beBeeCashManagement Full time ₹ 8,00,000 - ₹ 15,35,000
Cash Operations Manager
This role involves assisting the Manager in overseeing daily operations to achieve service quality by meeting or exceeding service standards and achieving zero defect for Cash Management Operations.

Key Responsibilities include managing teams to build a stronger relationship with clients and customers, initiating innovation and digitization of processes as well as intensifying collaboration across the network. Additionally, you will be responsible for accelerating new generations of leaders, managing initiatives to enhance efficiency and flexibility in work processes, and proving that we are committed to long-term goals.

Business Objectives focus on maintaining a close working relationship with customers to ensure prompt escalation and resolution of service issues. You will also be responsible for implementing service quality initiatives and upholding the values of our organization at all times.

Processes involve ensuring continuous improvement in timeliness to meet prescribed standards, releasing deals according to operating instructions and customer requirements, and ensuring compliance with applicable rules and regulations. Identifying exceptions from norms and initiating corrective actions is also a key responsibility.

Risk Management involves being responsible for audit and risk control standards associated with cash services operations. You will also be required to monitor and manage operational risks, system risks, and channel risks of products, highlighting potential and actual breakdowns of controls to management via KPIs and monthly risk exception reporting.

Governance requires providing oversight across multiple hubs to ensure compliance with regulatory and business conduct standards. Embedding our organization's values and code of conduct in SSC Cash is essential to ensure adherence to ethics and compliance practices among employees.

Regulatory & Business Conduct demands exemplary conduct and personal responsibility for embedding highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes performing as a checker where necessary, processing transactions for cash management operations and relevant transactions guided by operating procedures, guidelines, policies, and standards set.

Key Measurables include achieving processing turnaround standards as stipulated in the Service Level Agreement between departments and Spoke countries, meeting productivity standards in terms of processing efficiency and accuracy of output, and contributing to team objectives.

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