Customer Support Specialist

4 days ago

Madurai Bengaluru Bangalore Chennai, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 6,00,000
Job Description:

A customer support specialist is responsible for providing timely and effective assistance to clients through live chat and email channels.

  • The primary objective of this role is to respond to customer inquiries, resolve issues, and offer information about products or services in a professional and accurate manner.
  • This involves handling multiple chat conversations simultaneously while maintaining high levels of professionalism and accuracy in responses.

Key Responsibilities:

  • Respond to customer inquiries via live chat and email channels
  • Resolve customer issues in a timely and efficient manner
  • Provide product and service information to customers
  • Manage email queues to ensure all customer emails are answered promptly

Requirements:

  • Strong problem-solving skills
  • Excellent written communication skills
  • Ability to work in a fast-paced environment
  • Maintain a deep understanding of the company's offerings

Benefits:

  • Opportunity to work with a dynamic team
  • Chance to develop strong problem-solving skills
  • Professional development opportunities

Why You'll Thrive:

  • You have excellent communication skills
  • You're able to multitask and prioritize tasks effectively
  • You have a passion for delivering exceptional customer service

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