Senior Hospitality Operations Manager

5 days ago

Bhavnagar, Gujarat, India beBeeLuxury Full time ₹ 15,00,000 - ₹ 20,00,000

**Job Title:** Senior Hospitality Operations Manager

Job Overview

As a Senior Hospitality Operations Manager, you will oversee the daily operations of a high-touch service team to deliver exceptional experiences for ultra-high-net-worth individuals worldwide.

Key Responsibilities:

  • Lead and manage a team of lifestyle executives to ensure consistent service delivery across shifts
  • Mentor and guide team members to uphold service standards and handle client requests effectively
  • Develop relationships with clients to understand their lifestyle preferences and offer tailored solutions
  • Collaborate with vendors and partners to meet client demands promptly and efficiently
  • Manage escalations and resolve client concerns discreetly and professionally
  • Stay ahead of luxury trends and curate timely recommendations to enhance the client experience
  • Implement service improvements and performance tracking systems to drive business growth

Requirements:

  • Bachelor's degree in Hospitality Management or Business Administration
  • Minimum 1-3 years of experience in luxury hospitality or client servicing
  • Able to lead high-performing teams and deliver white-glove service to discerning clients
  • Strong connections in the luxury space and excellent communication skills
  • Discretion and integrity when handling sensitive client information
  • Tech-savvy with proficiency in CRM tools and Microsoft Office

What We Offer:

  • Competitive salary and performance-based incentives
  • Opportunity to serve global UHNWI clientele
  • Dynamic, fast-paced work environment with opportunities for career growth
  • Continuous professional development and training
  • Supportive team culture with hands-on leadership

About the Role:

We are seeking an experienced and skilled Senior Hospitality Operations Manager to join our team. As a key member of our leadership team, you will play a crucial role in delivering exceptional service experiences for our discerning clients.

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