Senior Property Operations Manager

16 hours ago

Bhavnagar, Gujarat, India beBeeOperations Full time ₹ 7,50,000 - ₹ 10,50,000
Senior Property Operations Manager

Job Overview:

We are seeking a seasoned and dynamic Senior Property Operations Manager to oversee the operations, strategy execution, and team management at our properties. This key role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets.

Key Responsibilities:

  • Develop and execute property-level operational strategies in alignment with the company's vision and goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor property performance metrics and implement improvements to achieve business objectives.

Team Management:

  • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
  • Foster a culture of collaboration, accountability, and high performance.
  • Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

  • Ensure exceptional guest experiences by upholding the highest standards of service and addressing feedback proactively.
  • Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management:

  • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Financial Management:

  • Oversee property budgets and monitor expenditures to ensure adherence to financial plans.
  • Identify cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards:

  • Ensure all property operations comply with company policies, local regulations, and safety standards.
  • Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development:

  • Identify opportunities for improving property performance and guest occupancy rates.
  • Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements:

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

What We Offer:

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

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