Field Service Operations Manager

2 days ago

Ahmedabad, Gujarat, India beBeeFieldServiceEngineer Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a skilled Service Engineer to join our team. This role is responsible for the successful handling of Operations and Maintenance (O&M) projects, ensuring timely resolution of complaints, troubleshooting, and training of operators.

The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

About the Role

This is a field-based position that requires proactive communication with clients, continuous improvement of existing processes, and smooth execution of both preventive and breakdown maintenance tasks at various field locations.

You will be responsible for managing O&M projects, coordinating with internal teams, responding to client complaints, analyzing recurring issues, implementing corrective actions, and providing hands-on training to operators.

Additionally, you will maintain open and effective communication with clients, use client feedback to improve service delivery, and ensure high levels of customer satisfaction.

Key Responsibilities:
  • Manage and oversee the operations and maintenance (O&M) projects, ensuring all aspects of service delivery are met efficiently and in line with customer requirements.
  • Coordinate with internal teams to ensure timely execution of O&M tasks across all field sites.
  • Respond to client complaints and service issues in a timely and efficient manner, minimizing downtime and ensuring quick resolution.
  • Analyze recurring issues or complaints and work towards identifying root causes.
  • Implement corrective actions and preventive measures to reduce the recurrence of the same complaints and improve overall service performance.
  • Provide hands-on training to operators on the proper operation, maintenance, and troubleshooting of equipment and systems.
Requirements

To be successful in this role, you will need:

  • In-depth knowledge of preventive and breakdown maintenance processes.
  • Strong understanding of electrical systems, components, and safety standards.
  • Experience in managing field teams and coordinating manpower for service delivery.
  • Ability to handle multiple tasks, work independently, and manage time effectively.
  • Willingness to travel to field sites.
  • Problem-solving skills, ethical approach, good communication skills, efficient decision-making skills, and a proactive attitude.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

We are committed to creating a positive and inclusive work environment that supports the well-being of our employees.

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