Senior Director of Customer Excellence

14 hours ago


Pune, Maharashtra, India beBeeStrategic Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title:

Vice President Customer Services

Key Responsibilities:
  • Strategic Leadership: Collaborate with senior executives in developing the company's long-term strategic vision and implementing business strategies.
  • Team Management: Lead and manage multiple teams, providing leadership, guidance, and mentorship to team members.
  • Operational Efficiency: Identify cost-saving opportunities and streamline operational processes to maintain high standards of customer service.
  • Communication: Build and maintain strong relationships with stakeholders through excellent organisational and communication skills.

This role requires a unique blend of strategic thinking, leadership abilities, and exceptional communication skills.

Requirements:
  • Proven work experience of at least 15 years in managing operations with at least 10 years in leadership roles.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Experience of leading multiple teams (at least team size of 50).
  • Excellent communication and influencing skills.
Skills and Qualifications:

Similar exposures in customer servicing in banking and financial services sector are preferred.


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