
Senior Director of Customer Excellence
14 hours ago
Vice President Customer Services
Key Responsibilities:- Strategic Leadership: Collaborate with senior executives in developing the company's long-term strategic vision and implementing business strategies.
- Team Management: Lead and manage multiple teams, providing leadership, guidance, and mentorship to team members.
- Operational Efficiency: Identify cost-saving opportunities and streamline operational processes to maintain high standards of customer service.
- Communication: Build and maintain strong relationships with stakeholders through excellent organisational and communication skills.
This role requires a unique blend of strategic thinking, leadership abilities, and exceptional communication skills.
Requirements:- Proven work experience of at least 15 years in managing operations with at least 10 years in leadership roles.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Experience of leading multiple teams (at least team size of 50).
- Excellent communication and influencing skills.
Similar exposures in customer servicing in banking and financial services sector are preferred.
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Director
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Senior Operations Director
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Director of Delivery Excellence
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Senior Director of Financial Planning
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Director of Revenue Cycle Excellence
2 days ago
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US IT Recruitment Delivery Operations Director
24 hours ago
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BPO Service Excellence Director
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Director Support Associate
22 hours ago
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Associate Director/Director
3 weeks ago
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