Atlassian Support Specialist

2 days ago

Kannur, Kerala, India beBeeAtlassian Full time ₹ 18,00,000 - ₹ 21,00,000
Job Summary

This role is focused on providing expert-level support for Atlassian tools, ensuring they are properly configured and optimized for maximum benefit. The ideal candidate will possess extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud.

Key Responsibilities:

  • Collaborate with Senior Technical Management, Product Owners, and Project Managers to develop, design, and implement requirements.
  • Deliver service improvements without unnecessary investment in new products by working smarter, providing better tools, and leveraging existing product sets.
  • Improve alignment of Technology solutions with Operational areas to focus on practical delivery of solutions architecture to FIL using experience from across the Atlassian product set.
  • Act as Subject Matter Expert ('SME') for Atlassian Jira and Confluence and related Add-ons.
  • Provide Ownership and regular updates of issues, including supporting users with best practice advice until requests have been resolved.
  • Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Adhere to Security Policy surrounding platform standards and provide engineering solutions as directed by the Security Product roadmap.
  • Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology.
  • Own and manage user access permissions per security guidelines.
  • Ensure effective communication across departments and geographically dispersed teams, including identifying new skills, skills gaps, and working to improve overall team knowledge.
  • Possess excellent communication skills at all levels, able to clearly articulate plans verbally and in written form.
Required Skills & Qualifications

The ideal candidate will possess the following skills and qualifications:

Technical Skills:

  • Extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
  • Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Acquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

Soft Skills:

  • Excellent communication skills at all levels, able to clearly articulate plans verbally and in written form.

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