
Guest Experience Specialist
2 days ago
We are looking for a seasoned Reservation Consultant to support our team and drive guest satisfaction.
This is a remote position that requires exceptional communication skills, attention to detail, and strong problem-solving abilities.
The Reservation Consultant will be responsible for processing refund requests, resolving billing discrepancies, addressing guest inquiries, and offering recommendations for local attractions.
Key Responsibilities- Process refund requests and resolve billing discrepancies in line with company policies.
- Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
- Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
The ideal candidate will have strong communication skills, proficiency in property management systems (PMS), and experience working in hotels, vacation rentals, sales, or customer service.
Prior experience working with sales or reservations teams is an asset. The successful candidate will also possess excellent organizational, multitasking, and leadership abilities.
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Guest Experience Ambassador
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