
Sales Consultant
2 days ago
Reservations Sales Professional
**Job Description:**
We are seeking a dynamic and customer-focused sales professional to manage guest reservations and drive sales conversions. This role requires excellent communication, sales skills, and the ability to deliver seamless guest experiences.
The successful candidate will be responsible for managing room reservations, group bookings, and event inquiries via phone, email, and online travel agencies (OTAs). They will provide accurate information on availability, pricing, packages, and promotions, convert inquiries into confirmed bookings by upselling and promoting hotel services, and coordinate with operations teams for guest requirements.
**Key Responsibilities:**
- Manage room reservations, group bookings, and event inquiries via phone, email & OTAs.
- Provide accurate information on availability, pricing, packages, and promotions.
- Convert inquiries into confirmed bookings by upselling and promoting hotel services.
- Coordinate with operations teams (Front Office, Housekeeping, F&B) for guest requirements.
- Maintain updated records of reservations, guest preferences & reports.
- Build and maintain strong relationships with corporates, travel agents & repeat guests.
- Handle cancellations, modifications, and special requests efficiently.
- Monitor OTA bookings, guest reviews, and ensure timely responses.
**Requirements:**
- Bachelor's degree in Hotel Management, Hospitality, or related field.
- Prior experience in reservations, sales, or guest relations in the hospitality industry.
- Strong communication skills (English preferred).
- Familiarity with hotel Property Management System and OTA platforms.
- Sales-driven, customer-oriented, and detail-focused.
- Ability to multitask and work in a fast-paced environment.
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