Guest Service Manager

3 days ago


Kottayam, Kerala, India beBeeHospitality Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opportunity

We are seeking a highly skilled hospitality professional to fill the role of Guest Service Manager. In this position, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Deliver warm and personalized greetings to guests while assisting with their stay requirements
  • Manage room reservations, cancellations, and modifications in a timely and efficient manner
  • Respond to guest inquiries and resolve any issues promptly and professionally
  • Maintain accurate and up-to-date records of guest interactions and billing information
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready and clean
  • Address guest complaints and concerns in a diplomatic and customer-focused manner
  • Ensure the lobby area remains clean and well-maintained at all times
  • Handle cash transactions and maintain shift reports with accuracy and attention to detail
  • Promote hotel amenities and services to enhance the guest experience
  • Comply with all hotel policies and safety protocols to ensure a secure environment for guests and staff
Requirements:
  • This is a full-time, permanent opportunity for a motivated individual to grow and develop their skills
  • Fresh graduates and experienced professionals are encouraged to apply


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