Contact Center Service Professional

Job Title: Cloud Contact Center ProfessionalThe ideal candidate has extensive experience with Genesys solutions and a strong understanding of contact center operations.This role involves designing, implementing, and maintaining the Genesys Cloud Contact Center platform. Key responsibilities include managing operational run, enhancements, and platform...

Job TitleDialer Real-Time Analyst (RTA) Work Type: Full-time | Night Shifts We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent...

Job Title: Cisco Network Engineer">Key Responsibilities:Design, deploy, and support Cisco UCCE and CUCM-based contact center solutions.Develop, test, and implement IVR self-service scripts using Cisco and third-party platforms.Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences.Configure and...

Senior AWS Connect Developer OpportunityOur client is seeking a seasoned Senior AWS Connect Developer to craft and oversee cloud-based contact center solutions.Key Responsibilities:Design and build scalable, automated customer-centric systems using AWS infrastructure, contact flow design, and integration capabilities.Create Lambda functions, Lex bots, and...

Job Description- Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teamsRequired Candidate profile- 812 yrs experience in contact center/customer service ops with proven...

Job Overview:The Senior Data and Analytics Manager will spearhead strategic data-driven initiatives to elevate operational efficiency, customer experience, and business outcomes in a contact center environment. This role demands visionary leadership of high-impact Data and Analytics projects, cross-functional collaboration, and the ability to distill...

We are seeking a skilled Customer Service Specialist to manage customer interactions through various communication channels. The ideal candidate will be responsible for handling a wide range of customer service inquiries, resolving issues, and conducting proactive outreach to meet business objectives.Job DescriptionThe Customer Service Specialist will be the...

We at Smart Infrastructure a trusted partner of Siemens Ltd is one of the top tier global suppliers of products systems solutions and services for the efficient reliable and intelligent transmission and distribution of electrical power We are also responsible for the development and extension of an efficient and reliable power infrastructure ...

Job Title:Contact Centre ManagerJob Description:We are seeking a highly skilled Contact Centre Manager to lead our outsourced partner operations across call centres and social media platforms.Key Responsibilities:Drive Service Level Agreement (SLA) adherence, cost governance, escalations, and customer experience (CX).Candidate Profile:The ideal candidate...

Customer Experience RepresentativeAs a valued member of our team, you will play a pivotal role in delivering exceptional customer service through inbound calls.Attend inbound calls from customers and process queries to their satisfaction.Identify and convert opportunities for cross-selling banking products on customer calls.Ensure quality communication and...