Senior Customer Service Professional

1 week ago


Thāne, Maharashtra, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Experience Representative

As a valued member of our team, you will play a pivotal role in delivering exceptional customer service through inbound calls.

  • Attend inbound calls from customers and process queries to their satisfaction.
  • Identify and convert opportunities for cross-selling banking products on customer calls.
  • Ensure quality communication and customer servicing within established productivity and service benchmarks.
  • Delight customers and provide consistent service experience, including timely resolution of customer queries and issues.

The ideal candidate will possess a graduate degree and 1-2 years of experience in customer service, with a strong understanding of the call center industry. Excellent communication skills, both verbal and written, are essential, as well as flexibility to work varied shifts.

A confident and willing-to-learn individual with a flair for knowledge is required, along with an upbeat and positive can-do attitude. The ability to establish rapport quickly with peers, managers, and customers is also crucial.

Key responsibilities include:

  1. Managing customer relationships and resolving issues in a professional manner.
  2. Providing accurate information and product solutions to customers.
  3. Working collaboratively with internal teams to achieve business objectives.
  4. Staying up-to-date with industry developments and best practices in customer service.

Our team is dedicated to delivering outstanding customer experiences and exceeding customer expectations. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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