Customer Service Representative
5 days ago
Job Title: Customer Support Associate
Job Description:We are seeking a diligent and customer-focused professional to fill the role of Customer Support Associate. The ideal candidate will be responsible for delivering exceptional customer service, resolving inquiries, and ensuring overall customer satisfaction.
The selected individual will manage customer interactions through various channels, including phone, email, and social media. They will provide timely and accurate solutions to customer issues while maintaining a high level of professionalism.
Key responsibilities include handling customer requests, troubleshooting and resolving concerns efficiently, and maintaining a deep understanding of company products and services.
Additional duties may involve collaborating with internal teams to enhance service quality, identifying opportunities for process improvements, and contributing to service enhancements.
Required Skills & Qualifications:1 year of experience in customer service or a related field is preferred.
Excellent verbal and written communication skills are essential.
Strong problem-solving and analytical abilities are required.
Candidates should also possess the ability to handle high-pressure situations and multitask effectively.
Familiarity with customer support software, such as Zendesk or Freshdesk, is a plus.
Benefits:This position offers a competitive compensation package, comprehensive training, and opportunities for growth and development.
Others:Multi-lingual proficiency is an asset. Rotational shifts, including weekends and holidays, may be required.
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