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Senior Business Development Professional: Event Solutions
2 weeks ago
We are seeking a seasoned Client Servicing Lead with extensive experience in managing client relationships, driving business growth and delivering exceptional event solutions.
Main Responsibilities- Serve as primary point of contact for key clients, building strong and trusted relationships.
- Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables and expectations.
- Collaborate closely with internal departments to ensure seamless execution of projects.
- Translate client briefs into actionable strategies, proposals and event concepts.
- Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
- Manage end-to-end client lifecycle from pitch presentations and negotiations to on-ground delivery and post-event feedback.
- Ensure all deliverables meet highest standards of quality, timeliness and budget adherence.
- Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
- Track client satisfaction, resolve escalations and provide regular updates to senior management.
- Prepare post-event reports and presentations capturing impact, ROI and learnings.
- 8–12 years of client servicing experience in events, MICE or experiential marketing industry.
- Strong background in handling corporate clients and large-format projects.
- Proven experience in leading and mentoring high-performing teams.
- Excellent communication, presentation and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Ability to work in fast-paced environment, handling multiple accounts simultaneously.
- Willingness to travel for client meetings and event execution.
Preferred Qualifications include Bachelor's degree in Event Management, Mass Media, Marketing or related field, prior experience with reputed event agencies handling marquee clients, strong understanding of event strategy, client engagement and market trends.