Project Management Expert

Project Management Expert Sought

About the Job:

We are seeking an experienced project management expert to join our team. As a key member of our project team, you will be responsible for ensuring that all projects are completed within their planned scope, schedule, and budget.

Your primary duties will include assisting the project team in creating project schedules, defining project deliverables, tracking and managing project milestones and customer-reported issues, communicating status, issues, and risks to project stakeholders, and maintaining project documentation.

In addition, you will be responsible for creating and managing configuration documentation for client projects, being the primary point of contact for all client inquiries for managed projects, working closely with Product Development and Engineering to resolve complex issues reported by our customers, and providing regular input to the management team on process improvements and best practices.

You will also be responsible for tracking individual and team time reporting for assigned projects and ensuring compliance with budgeted project labor, coordinating with the account management team during the implementation lifecycle and post-launch stage to maintain customer relationships and communication, hosting recurring customer conference calls to drive project execution, and traveling onsite to assigned customer facilities when necessary.

Key Responsibilities:

• Create project schedules and define project deliverables based on project scope.
• Track and manage project milestones and customer-reported issues.
• Communicate status, issues, and risks to project stakeholders.
• Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.
• Create and manage configuration documentation for client projects.
• Be the primary point of contact for all client inquiries for managed projects.
• Work closely with Product Development and Engineering to resolve complex issues reported by our customers.
• Provide regular input to the management team on process improvements and best practices.
• Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.
• Coordinate with the account management team during the implementation lifecycle and post-launch stage to maintain customer relationships and communication.
• Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary.

Requirements:

• Excellent written and verbal communication and problem-solving abilities.
• A minimum of 5 years of project management experience, preferably in the financial services or software industry with increasing demonstrated responsibility and success.
• Strong project management skills, including the ability to build detailed project plans highlighting milestones, dependencies, and deliverables.
• Proven ability to track and enforce project plans, ensuring stakeholder accountability and timely completion.
• Experience using Microsoft Office Suite including MS Project, MS Excel, and MS Word.
• Experience with reporting and analytics.
• Experience with work management platforms like Wrike or Smartsheet.
• Experience managing tickets and backlog.
• Ability to think out of the box and provide innovative solutions to challenges.
• Ability to leverage and use AI tools to improve productivity, efficiency, and decision-making.
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency.
• Excellent organizational and time management skills.
• Excellent problem-solving and decision-making skills.
• Ability to perform successfully in a high-pressure, fast-paced working environment.
• Ability to work independently with little direction.
• Careful attention to detail in all aspects of the job.

Desired Qualifications:

• Proven experience between 5-9 years of work experience.
• Previous use of JIRA, Confluence, and Wrike preferred.
• Previous work experience with the banking and financial industry, as it relates, to Internet home banking applications.