
Customer Relationship Expert
2 days ago
Key Responsibilities:
- Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
- Build and maintain strong relationships with customers, ensuring high satisfaction levels.
- Assist in the home-buying process, guiding customers through documentation and post-sales support.
- Collaborate with sales, CRM, and legal teams to streamline customer communication.
- Track customer interactions using CRM software and maintain detailed records.
- Address and resolve customer complaints efficiently while ensuring a positive customer experience.
- Analyze customer feedback and provide insights for service improvement.
- Ensure compliance with regulatory requirements, industry best practices, and company policies.
- Work closely with the management team to enhance overall customer engagement and retention.
Required Skills & Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
- Strong interpersonal and negotiation skills to build and maintain customer relationships.
- Excellent verbal and written communication skills in English and Hindi.
- Proficiency in CRM software and Microsoft Office tools.
- Analytical mindset with the ability to interpret customer data and market trends.
- Ability to work under pressure, handle multiple tasks, and meet deadlines.
- Flexibility to work on weekends or extended hours if required.
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