
Service Delivery Transformation Leader
23 hours ago
- Job Description:
- Lead the transformation of how we deliver exceptional client outcomes. This leadership role combines visionary thinking with hands-on execution, driving a quality-first culture while ensuring delivery excellence across our global services portfolio.
- Architect our assurance strategy and guardian of client success.
- Drive strategic vision and cultural change, championing a quality-centric culture into organizational DNA and data-based decision-making processes.
- Required Skills and Qualifications:
- 18+ years in running large-scale delivery across applications and infrastructure, including modernization programs, quality management, delivery assurance or delivery leadership with proven track record of implementing scalable frameworks.
- Experience leading large-scale transformation (Cloud Migrations and App Modernization) programs and managing multi-vendor environments.
- Strong commercial acumen with experience in margin assurance and P&L impact.
- Global delivery experience across diverse industries/geographies.
- Benefits:
- Opportunity to build and mentor high-performing assurance teams.
- Act as trusted advisor to executive stakeholders on assurance initiatives and business strategy.
- Drive commercial success through margin assurance, cost optimization, and operational efficiency.
- Support business development with delivery assurance perspectives in solutioning and RFPs.
- Others:
- Build outcome-based metrics, dashboards, and analytics to drive insights and quality improvements.
- Foster innovation mindset through structured improvement programs and lessons learned frameworks.
- Champion emerging technologies and methodologies for competitive advantage.
- Develop organizational proficiency through structured capability building programs and competency frameworks across delivery teams.
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