Service Delivery Transformation Leader

23 hours ago


Bengaluru, Karnataka, India beBeeDelivery Full time ₹ 1,87,50,000 - ₹ 2,62,50,000
Leadership Role: Deliver Excellence & Drive Business Growth

 

  • Job Description:
  • Lead the transformation of how we deliver exceptional client outcomes. This leadership role combines visionary thinking with hands-on execution, driving a quality-first culture while ensuring delivery excellence across our global services portfolio.
  • Architect our assurance strategy and guardian of client success.
  • Drive strategic vision and cultural change, championing a quality-centric culture into organizational DNA and data-based decision-making processes.
  • Required Skills and Qualifications:
  • 18+ years in running large-scale delivery across applications and infrastructure, including modernization programs, quality management, delivery assurance or delivery leadership with proven track record of implementing scalable frameworks.
  • Experience leading large-scale transformation (Cloud Migrations and App Modernization) programs and managing multi-vendor environments.
  • Strong commercial acumen with experience in margin assurance and P&L impact.
  • Global delivery experience across diverse industries/geographies.
  • Benefits:
  • Opportunity to build and mentor high-performing assurance teams.
  • Act as trusted advisor to executive stakeholders on assurance initiatives and business strategy.
  • Drive commercial success through margin assurance, cost optimization, and operational efficiency.
  • Support business development with delivery assurance perspectives in solutioning and RFPs.
  • Others:
  • Build outcome-based metrics, dashboards, and analytics to drive insights and quality improvements.
  • Foster innovation mindset through structured improvement programs and lessons learned frameworks.
  • Champion emerging technologies and methodologies for competitive advantage.
  • Develop organizational proficiency through structured capability building programs and competency frameworks across delivery teams.


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