Service Transformation Leader

3 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Transform Your Career with a Leadership Role

We are seeking professionals driven by excellence and a passion for delivering exceptional client outcomes.

This leadership role combines visionary thinking with hands-on execution, driving a quality-first culture while ensuring delivery excellence across global services portfolio.

The ideal candidate will be an experienced professional with a proven track record of delivering complex projects and driving process improvements.

Key Responsibilities:

  • Design and implement comprehensive assurance strategies integrating governance, risk management, quality, and compliance.
  • Champion a quality-centric culture into organizational DNA and data-based decision-making processes.
  • Continue to evolve the organization's quality vision and ensure strategic alignment with business objectives.
  • Lead transformation initiatives using modern methodologies (Lean, Six Sigma, Agile, DevOps).

Delivering Excellence & Client Success:

  • Establish robust delivery assurance frameworks and governance models for consistent client outcomes.
  • Conduct independent delivery reviews, audits, and health checks for projects and programs across global engagements.
  • Partner with clients (as needed) and Engagement/Delivery leaders to ensure alignment with business outcomes.
  • Drive predictable delivery through proactive monitoring of SLAs, KPIs, project milestone, SOW compliance, and client satisfaction metrics.

Risk Intelligence & Compliance:

  • Serve as 2nd Line of Defense, identifying, assessing, and mitigating risks across operational, compliance, and strategic categories.
  • Act as recovery manager for select troubled engagements, including interactions with clients as needed.
  • Ensure adherence to global standards (ISO 27001, SOC 2, CMMI) and regulatory requirements (GDPR, HIPAA, PCI DSS).

Innovation & Continuous Improvement:

  • Build outcome-based metrics, dashboards, and analytics to drive insights and quality improvements.
  • Foster innovation mindset through structured improvement programs and lessons learned frameworks.

Requirements:

This leadership role requires strong expertise in Quality Management, Risk Management, and Governance Frameworks, along with excellent communication and interpersonal skills.

Key Performance Indicators will include successful implementation of quality frameworks, reduction in risk exposure, and improvement in client satisfaction ratings.

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