Customer Support Expert for Retail POS Systems

1 week ago


Noida, Uttar Pradesh, India Infogain Full time
About the Role

We are seeking a skilled Customer Support Expert to join our team in Noida, India. As an Application Support Engineer, you will be responsible for providing top-notch support to end-users on hardware and software issues related to our retail point-of-sale systems.

Key Responsibilities
  • Receive and track trouble tickets, assigning them to technical specialists for action and ensuring timely resolution within SLAs.
  • Provide telephone support to end-users, troubleshooting hardware, software, and store system-related issues.
  • Work with Level 3 and escalation points to resolve complex technical issues.
  • Offer remote access support through various VPN connections.
Requirements
  • Minimum 3 years' experience in customer/user support roles.
  • Troubleshooting skills required.
  • Strong interpersonal communication and customer service skills.
  • Ability to quickly learn business applications and apply knowledge to assist end-users.
  • Proficient in Windows 7 and Internet use.
  • Multitasking and fast-paced team environment management skills.
Preferred Qualifications
  • Minimum 2 years' knowledge of Retail POS systems on Micros Xstore, version 7 or higher.
  • Familiarity with SQL server or databases.
  • Xstore functionality and structure knowledge.
What We Offer

A competitive salary of ₹800,000 per annum, commensurate with experience, plus benefits and opportunities for growth and development.

About Us

Infogain is a human-centered digital platform and software engineering company based in Silicon Valley. We engineer business outcomes for Fortune companies and digital natives using cloud, microservices, automation, IoT, and AI technologies.



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