ServiceNow IT Process Improvement Specialist

2 weeks ago

Mumbai, Maharashtra, India Cover-More Full time

Job Overview

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We are seeking an experienced ServiceNow Admin to join our team as a ServiceNow IT Process Improvement Specialist. In this role, you will be responsible for improving business processes and managing continuous improvement projects.

Responsibilities:

  • Improve business processes and manage continuous improvement projects.
  • Analyse the current environment and propose automation wherever possible.
  • Manage functional and process documentation.
  • Coordinate upgrades and changes to the ServiceNow instance.
  • Manage permissions and access (roles, users, and groups).
  • Guide business users with the process and ServiceNow.
  • Troubleshoot day-to-day operation and system issues.
  • Set up reports and schedule them.
  • Set up notifications and alerts.
  • Work closely with Project Managers and business stakeholders and implement ITIL best practices.
  • Manage Access Control Lists and scripts like server scripts and client scripts.
  • Manage CMDB health and fix exceptions to ensure it's up-to-date.
  • Develop and manage standard load templates to import updated data.
  • Resolve basic incidents and fulfill routine service requests.
  • Provide training to end-users and business owners.

Requirements:

  • You'll have a minimum of 5 years of experience with ServiceNow administration or development.
  • You'll have hands-on experience with CMDB and CSDM understanding and coordination with stakeholders to support accuracy.
  • You'll have experience using JavaScript, XML, and HTML.
  • You'll have experience with ServiceNow System Admin certification (admin or higher).
  • You'll demonstrate ability with ServiceNow incident, change, problem, request, CMDB, and knowledge management applications.
  • You'll have experience in IT service management, ITIL certification preferred.
  • You'll have the ability to analyze, troubleshoot, and resolve complex software application-related problems.
  • You'll have exceptional customer service skills.
  • You'll bring the ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.

Why Choose Us?

We value optimism, caring, togetherness, reliability, and determination. We're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals who share a mission to look after travelers at every step of their journey.

Job Flexibility

We understand the importance of making sure work fits into your life, not the other way around. Our hybrid work week policy ensures employees maintain work-life balance with three days in the office and two days working from home.

Career Growth

We want you to continue learning, developing, and bringing your ideas to the table. We encourage open communication, listening to feedback, and implementing employee-led initiatives.

Diversity and Inclusion

We respect who you are and thoroughly embrace diversity. You can be yourself and come as you are, knowing that we're committed to creating an inclusive workplace culture where everyone feels valued and respected.

Paid Time Off

We offer generous paid annual leave benefits, regular annual leave entitlements, sick leave, public holidays, volunteer leave, and comprehensive paid parental leave schemes.

We Offer Additional Perks

  • MEDICLAIM insurance cover in case of any health emergency.
  • Coverage under Group Personal Accident Insurance.
  • Flexible and compressed work weeks and hybrid working options.
  • Generous range of paid leave - 21 annual leave days, six sick leave days, 12 public holidays.
  • An extra day off for your birthday or annual work anniversary.

Salary Estimate:

The estimated salary for this role is $90,000-$110,000 per annum, based on industry standards and market research. Please note that this is an estimate and may vary depending on factors such as location, experience, and qualifications.

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