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Operations Manager

2 months ago

Bengaluru, Karnataka, India Covenant Consultants Full time

Covenant Consultants is seeking an Experienced Operations Manager - Process Excellence Lead to join our team. This role plays a crucial part in driving process improvement and ensuring smooth delivery of daily operations as per Service Level Agreements (SLA).

About the Role:

  • We are looking for a seasoned professional with expertise in process reengineering, quality management, and team leadership.
  • You will be responsible for managing transition of processes from onshore to offshore locations.
  • As a coach or mentor, you will facilitate learning from experience and help junior team members grow professionally.
  • Your primary focus will be on process improvement, identifying areas for optimization, and implementing changes that drive productivity and efficiency.

Responsibilities:

  • Lead process improvement initiatives to enhance operational efficiency and effectiveness.
  • Mentor and coach junior team members to develop their skills and abilities.
  • Manage day-to-day operations, ensuring timely delivery of tasks and adherence to SLA.
  • Analyze and optimize business processes to eliminate waste and improve customer satisfaction.
  • Foster collaboration with cross-functional teams to achieve common goals.

Requirements:

  • 5+ years of experience in operations management, process excellence, or a related field.
  • Proven track record of successful process improvement projects.
  • Excellent leadership, coaching, and mentoring skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer:

  • A competitive salary of $120,000 - $150,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • Flexible working arrangements.