Workflow Operations Manager

4 weeks ago


Bengaluru, Karnataka, India myGwork Full time

This role offers a unique opportunity to lead the workflow operations of multiple Fulfillment Centers (FCs) from a remote centralized location. As a Workflow Operations Manager, you will be responsible for managing volume and workflow of multiple FCs.

About the Role

The Central Flow Lead is responsible for managing customer experience while minimizing fulfillment cost across multiple FCs. This position requires working a mandatory night shift schedule and, if necessary, odd or long hours.

Responsibilities
  • Manage the workflow of orders across multiple processes.
  • Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
  • Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
  • Facilitate communication between multiple areas of the operation.
  • Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
  • Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.

We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND | Bengaluru, KA, IND.

Requirements

To succeed in this role, you will need:

  • 1+ years of Microsoft Office products and applications experience.
  • High school or equivalent.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
What We Offer

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience. Additionally, we provide benefits such as health insurance, retirement savings, and paid time off.



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