Workflow Operations Manager

4 days ago


Bengaluru, Karnataka, India myGwork Full time
Central Flow Lead

This role is a fantastic opportunity to work with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please note that you should not contact the recruiter directly.

Description:

The Central Flow team is always looking for ways to innovate and improve customer experience. If you're passionate about data analysis and have a strong work ethic, this could be the perfect fit for you.

As a Central Flow Lead, you will be responsible for managing the workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.

This role requires working a mandatory night shift schedule, as well as occasional odd or long hours.

Key Responsibilities:

  • Manage order workflow across multiple processes
  • Minimize fulfillment costs while maintaining excellent customer experience across multiple FCs
  • Communicate workflow status with Operations Managers and Area Managers, escalating any Customer Experience risk, SLA failure risk, or deviation from Standard Work
  • Advise FC operations and senior operations teams based on your holistic view of workflow throughout the FC
  • Facilitate communication between multiple areas of the operation
  • Provide operational insights to the Amazon Fulfillment Technology (AFT) team and collaborate with them to develop advanced automated flow control for FC operations
  • Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plans
  • Understand the boundaries of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management
  • Execute outbound flow operations and communicate Customer Experience risks and performance opportunities to FC operations in a standardized manner
  • Develop and execute shift plans based on FC operational requirements, adjusting as necessary

We welcome candidates to apply for this role, which can be based out of one of the following locations:

Bangalore, KA, IND | Bengaluru, KA, IND

Requirements:

  • 1+ years of Microsoft Office products and applications experience
  • High school diploma or equivalent
  • Ability to work flexible schedules, including weekends, nights, and/or holidays
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
  • Work 40 hours/week, with overtime as required

Estimated Salary: $80,000 - $110,000 per year, depending on qualifications and experience.



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