IT Operations Management Specialist
4 days ago
Innova ESI is seeking a highly skilled IT Operations Management Specialist to join our team. This role will play a crucial part in maintaining and improving our IT services, ensuring seamless operations and high-quality customer experiences.
About the RoleWe are looking for an experienced professional with 5-7 years of relevant IT experience who can effectively utilize ServiceNow ITOM, catalog creation & maintenance, workflow design & scripting, UI policies, business rules, SLA management, ACLs, backend table access, custom tables, mail notifications, portal design, mid-server installations, and REST-based & inbound email integrations.
Key Responsibilities:- Maintain and improve existing IT services using ServiceNow ITOM and other relevant tools.
- Design and implement efficient workflows, UI policies, and business rules to enhance system performance and user experience.
- Develop and manage SLAs to ensure timely issue resolution and optimal service delivery.
- Configure and maintain backend table access, custom tables, and ACLs to ensure secure data management.
- Implement effective mail notification systems to keep stakeholders informed.
- Design and maintain portals to provide users with easy access to critical information.
- Install and configure mid-servers to support scalable infrastructure.
- Integrate REST-based and inbound email systems to streamline communication and automate processes.
- 5-7 years of relevant IT experience.
- Working knowledge of ServiceNow ITOM, catalog creation & maintenance, workflow design & scripting, UI policies, business rules, SLA management, ACLs, backend table access, custom tables, mail notifications, portal design, mid-server installations, and REST-based & inbound email integrations.
Please note that this estimate may vary based on factors such as location, industry standards, and company policies.
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