Application Engineer
4 weeks ago
ACI Worldwide Inc. is a company that develops software for facilitating real-time electronic payments. As an Application Engineer, you will be responsible for configuring and managing JIRA projects, writing and maintaining code within JIRA, collaborating with other team members, and adapting to changing requirements.
Job Summary:
Experience: 1-4 years
This role involves ensuring the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. You will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.
Key Responsibilities:
- Design and develop Atlassian products (JIRA, Jira Service Management, Confluence)
- Experience designing, building, customizing, and rolling out advanced JIRA workflows and schemes
- Experience with add-ons like Script Runner (Apache Groovy language), Elements Connect, Jira Workflow Toolbox, and Assets (Formerly Insight)
- Experience with automating JIRA workflows, JQL functions, and custom fields
- Create, maintain, and support dashboards and advanced filters for end users reporting capabilities
- Develop JIRA templates, and complex JIRA workflows including project workflows, screen schemes, permission schemes, and notification schemes in JIRA
- Experience in performance troubleshooting and tuning of Jira Data Center
- Assists with direct estimates, such as time, percentage of project completion, etc. to lead and manage
- Participate in Sprint grooming of technical debt and backlog using JIRA
- Experience in writing Groovy scripts and automation is a plus
Requirements:
- Atlassian Jira, Confluence, and Jira Service Management
- Bachelor's degree in computer science or related field or equivalent experience in software development tasks
- 1+ year of previous development experience with JIRA and Confluence
- Strong verbal/written communication and data presentation skills, including effectively communicating with business and technical teams
- A motivated self-starting personality, able to work independently while maintaining patience with interruptions
- Strong attention to detail and excellent problem-solving skills
- Ability to manage multiple stakeholder requests
- Comfortable working with critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
- Willingness to learn automation and containerization
- Able to work collaboratively, function as a part of a team, and take on more responsibility to assist teammates, if necessary
Work Environment:
- Standard work environment
- The majority of time spent on PC
- Travel required may be domestic or international
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