Application Support Engineer
2 days ago
Key Responsibilities
We are seeking a highly skilled Application Support Engineer to join our team at Ascendion. As an Application Support Engineer, you will be responsible for monitoring and analyzing alerts from various sources, serving as an escalation point for 24x7x365 coverage efforts, and coordinating with various teams for network incident response and remediation activities.
Requirements
- Strong communication and interpersonal skills in working with clients.
- Experience in creating bridges when a major incident occurs.
- At least 2 years of enterprise monitoring & alerting tools experience.
- Application: Any middleware(Jobs/transactions), Proxy, batch processing and cloud(Azure preferred) basics.
- Knowledge of Networking concepts, SSL certificates and Networking protocols.
- Knowledge of Windows Server, Linux Operating System & Virtual Machines(VMware/CloudVM's).
- Knowledge of Monitoring tools like Grafana or Kibana, SolarWinds and Dynatrace etc.
- Knowledge of Ticketing tools (JIRA, ServiceNOW), Documentation(confluence) and Reporting.
Why Join Us
As an Application Support Engineer at Ascendion, you will have the opportunity to work with a talented team of professionals, receive comprehensive training and development opportunities, and contribute to the success of our organization.
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