Application Support Specialist

2 weeks ago


Bengaluru, Karnataka, India BETSOL Full time

Job Summary

We are seeking a highly skilled Application Support Engineer to join our team at BETSOL. As an Application Support Engineer, you will be responsible for providing top-notch support to our customers, ensuring the smooth operation of our software applications.

Key Responsibilities

  • Develop high-quality and secure code to resolve customer issues.
  • Fix bugs in the existing code base to maintain application stability.
  • Provide Tier 4 level support to customers, ensuring timely and effective resolution of issues.
  • Collaborate with product managers and product owners to identify and prioritize support requests.
  • Work with documentation writers to create accurate and up-to-date documentation.
  • Collaborate with other development teams to ensure seamless integration and support.
  • Determine and develop the best solutions to complex problems.
  • Work independently to solve technical problems, utilizing your expertise and judgment.

Required Skills

  • 4+ years of professional experience with C++ programming and Windows application development.
  • Familiarity with Avaya Aura Core components, including Communication Manager, Session Manager, and System Manager.
  • Experience or familiarity with SIP protocol, real-time embedded media, networking, and audio/video call history.

Preferred Skills

  • Familiarity with one or more of the following: IX Workplaces, One-X Communicator, One-X Agent, VDI Agent, Equinox Conferencing solution, Device Services, Multimedia Messaging with enterprise directory integration, Security/Oauth, 508 compliance, JITC/FIPs/HIPAA, Devops/Maestro, Google (GCP).


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