Application Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Application Support Engineer to join our team at BETSOL. As an Application Support Engineer, you will be responsible for providing top-notch support to our customers, ensuring the smooth operation of our software applications.
Key Responsibilities
- Develop high-quality and secure code to resolve customer issues.
- Fix bugs in the existing code base to maintain application stability.
- Provide Tier 4 level support to customers, ensuring timely and effective resolution of issues.
- Collaborate with product managers and product owners to identify and prioritize support requests.
- Work with documentation writers to create accurate and up-to-date documentation.
- Collaborate with other development teams to ensure seamless integration and support.
- Determine and develop the best solutions to complex problems.
- Work independently to solve technical problems, utilizing your expertise and judgment.
Required Skills
- 4+ years of professional experience with C++ programming and Windows application development.
- Familiarity with Avaya Aura Core components, including Communication Manager, Session Manager, and System Manager.
- Experience or familiarity with SIP protocol, real-time embedded media, networking, and audio/video call history.
Preferred Skills
- Familiarity with one or more of the following: IX Workplaces, One-X Communicator, One-X Agent, VDI Agent, Equinox Conferencing solution, Device Services, Multimedia Messaging with enterprise directory integration, Security/Oauth, 508 compliance, JITC/FIPs/HIPAA, Devops/Maestro, Google (GCP).
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