Technical Customer Liaison

1 week ago

Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 8 - ₹ 12
Customer Support Representative - Voice, eSIM, CPaaS

We are seeking an enthusiastic and technically inclined Customer Support Representative to join our team. You will be the first point of contact for customer queries related to our Voice, eSIM, and CPaaS platforms.

Your role will involve troubleshooting basic issues, assisting customers with onboarding, and escalating complex problems to the appropriate technical teams.

  • Respond to user queries via chat, email, or VoIP.
  • Assist customers with mobile app setup, call quality troubleshooting, and general usage.
  • Support eSIM activation, QR code onboarding, and device compatibility checks.
  • Provide basic guidance on CPaaS API integration (Voice/SMS/Chat).
  • Create, update, and manage support tickets using Freshdesk/Zendesk.
  • Triage and escalate unresolved issues to L2/L3 technical teams.
Requirements
  • Bachelor's degree in IT, Computer Science, ECE, or a related field.
  • Strong communication skills both verbal and written.
  • Familiarity with helpdesk or CRM tools (Freshdesk, Zendesk).
  • Basic knowledge of mobile apps, VoIP systems, and network troubleshooting.
What We Offer
  • Opportunity to work on leading Voice, eSIM, and CPaaS platforms.
  • Collaborative work environment and career growth opportunities.
  • Competitive salary and performance-based bonuses.
  • Flexible work hours.

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