Premium Experience Coordinator

5 days ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 10,400 - ₹ 1,30,878
About Alive

Alive is a platform offering premium experiences from horse riding, woodworking, pottery, aerial yoga, and more. We partner with top creators, venues, and brands to create unforgettable moments.

The role involves converting inbound leads into paid bookings for these experiences. This includes responding promptly, qualifying needs, recommending options, and maintaining accurate records.

Location: Bengaluru (Hybrid)
Work week: 5 days
Duration: 2–3 months (extendable)

Key Responsibilities:

  • First Response: Acknowledge new leads quickly via DM/WhatsApp/call and log them in the CRM system.
  • Discovery: Ask essential questions such as date, budget, group size, location, vibe, and shortlist matching experiences.
  • Follow-ups: Send concise WhatsApp summaries, payment links/next steps, and gentle reminders.
  • Pipeline Hygiene: Maintain up-to-date stages and ensure every lead has a clear next action + timestamp.
  • Post-Booking Assist: Share confirmations, answer FAQs, collect feedback/testimonials.

Requirements:

  • Strong written & spoken English.
  • Friendly phone/WhatsApp presence; quick typing and clean formatting.
  • Basic Google Sheets; comfort with checklists and templates.
  • High ownership and reliability.

Good-to-Have:

  • Prior customer contact / tele-sales / hospitality experience.
  • Familiarity with Instagram/Meta lead forms or WhatsApp Business.

KPIs (Intern):

  • Speed to First Response: ≤ 5 minutes during working hours.
  • Follow-up Discipline: 100% leads carry a next step.
  • Conversion Assist: Hit weekly won-deals target set by manager.

Perks & Benefits:

  • A fast-paced, creative work environment with a passionate team.
  • This is a 3-month internship with potential for full-time conversion based on performance.

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