Premium Banking Expert

6 days ago

Bengaluru, Karnataka, India beBeeCollection Full time ₹ 15,00,000 - ₹ 28,00,000
Job Description

We are seeking a highly professional and customer-centric individual for the Premium Banking/Collection Process role. In this position, you will be responsible for managing premium banking relationships or handling collection activities, ensuring excellent customer service and adherence to financial guidelines.

  • Manage and nurture relationships with premium banking clients, understanding their financial needs and providing tailored solutions.
  • Handle collection processes for outstanding dues, engaging with customers professionally and empathetically to secure payments.
  • Communicate effectively with clients regarding their accounts, transactions, or collection status through various channels (phone, email, etc.).
  • Adhere strictly to banking regulations, company policies, and compliance guidelines in all interactions and transactions.
  • Maintain accurate and detailed records of all customer interactions and transactions.
  • Identify potential risks or issues related to accounts and escalate them to the appropriate teams when necessary.
  • Work towards achieving collection targets or premium banking service metrics.
  • Provide exceptional customer service, ensuring client satisfaction and loyalty.
Required Skills and Qualifications
  • Strong communication and interpersonal skills.
  • Excellent negotiation and problem-solving abilities.
  • High level of professionalism and ethical conduct.
  • Ability to understand and explain financial concepts clearly.
  • Detail-oriented with strong organizational skills for record-keeping.
  • Customer-focused mindset.
  • Prior experience in banking, collections, or a related financial service role is preferred.
  • Familiarity with relevant financial regulations and compliance standards is a plus.
Benefits

As a successful candidate, you can expect a dynamic work environment that fosters growth and development.

Others

You must have a Bachelor's degree in Finance, Business Administration, or a related field.

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