Senior Community Builder

Overview

This role is ideal for individuals who are passionate about creating a collaborative environment and fostering growth within a community. Key responsibilities include building a community culture, organizing social events, working with local businesses, and ensuring member satisfaction.

Key Requirements

• Experience: 2+ Years
• Qualification: Bachelor Degree

Community Management

The Community Manager plays a vital role in creating a welcoming atmosphere that encourages collaboration and productivity among members. This involves:

• Conceptualizing and executing community initiatives such as events that help build relationships between members.
• Introducing new members to our existing community of members.
• Managing billing & check-ins/check-outs for all members whose membership qualifies as Hourly or Day-Pass.
• Conducting CoWrks Center Tours for all potential new members.
• Attending to our members' needs at all times and solve member issues.
• Managing the CoWrks membership waiting lists.
• Ensuring all members have enrolled on Cowrks App.
• Proactively gathering data on members' business objectives and identifying member services that could help other members achieve their objectives.
• Supervising in-building events for compliance with house rules and escalating issues as they arise.

Operations

The Operations team works closely with the Community Manager to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc. This includes:

• Working with the CoWrks Operations teams to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc.
• Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures.
• Providing daily, weekly and monthly reports to the Community Manager
• Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.
• Conceptualizing and rolling-out initiatives that promote CoWrks
• Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.
• Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged CoWrks communities and achieve a service rating of >95%.
• Inspecting our CoWrks Center amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.
• Preparing center expense reports for review by the Community Development Council of CoWrks on a monthly basis.
• Sending requirements for procurement to respective teams in a timely manner.

Sales & Marketing

The Sales & Marketing team works closely with the Community Manager to drive auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc. This includes:

• Limiting desk vacancies by ensuring operational efficiency through enhanced member experience
• Working with CoWrks marketing team to ensure required visibility for your CoWrks location
• Ensuring that each CoWrks community member lead is managed with utmost care and in line with the CoWrks Sales Process
• Focusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc.
• Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
• Conducting research on potential members and develop tailored marketing strategies and materials based on such research. Work with the marketing team of CoWrks to develop targeted marketing strategies.
• Operating within the framework set by CoWrks and be a flag bearer of CoWrks values and ethos.
• Promoting members offerings across Cowrks (DMS, print, Connect app etc.)

Preferred qualifications

• Experience: 2+ Years
• Qualification: Bachelor Degree