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IT Service Management Professional
2 weeks ago
We are seeking a seasoned IT service management expert to join our team. The ideal candidate will have extensive experience in designing and implementing complex infrastructure solutions across on-premises, cloud, and hybrid environments.
Responsibilities:- Architecture & Design
- Develop technical blueprints and reference architectures for scalable infrastructure delivery.
- Define service catalogs, SLAs, and operational procedures for managed services offerings.
- Create disaster recovery (DR) and business continuity (BCP) strategies tailored to client environments.
- Design and present AIOps strategies to clients, focusing on proactive monitoring and intelligent operations.
- Technical Leadership
- Lead infrastructure assessments, technical due diligence, and modernization audits.
- Provide technical guidance for infrastructure transformation and cloud migration initiatives.
- Collaborate with cross-functional teams to implement automated provisioning and configuration management solutions.
- Service Management & Operations
- Implement ITIL-based service management processes and best practices.
- Design and document operational runbooks and build knowledge management systems.
- Define and manage incident, problem, and change management workflows.
- Establish KPIs and service level objectives (SLOs) for infrastructure operations.
- Client Engagement & Pre-Sales Support
- Serve as the technical SME in client presentations, workshops, and consultations.
- Conduct solution demonstrations and technical deep dives with stakeholders.
- Provide ongoing architecture reviews and optimization recommendations.
- Collaborate with sales and solutioning teams to support pre-sales and proposal development.
