
Account Collection Specialist
3 days ago
Our organization seeks a seasoned professional to manage the Order to Cash (O2C) process as an Assistant Manager – Accounts Receivable.
Key Responsibilities:- Effective management of the O2C process, encompassing billing, collections, and dispute resolution.
- Prompt and accurate invoicing in accordance with SLAs, supported by all necessary documentation.
- Careful review of client contracts to prevent any discrepancies in invoicing.
- Proactive identification and resolution of issues such as billing errors, late payments, and AR reconciliations.
- Clear communication with clients via email and phone for collection of overdue payments.
- Record and address customer feedback promptly.
- Liaison with internal teams (Sales, Operations, Tax) for timely issue resolution.
- Maintenance of team KPIs and individual deliverables.
- Collection monitoring in line with contract TATs.
- Accurate and timely report generation for collections.
- Request submission to Treasury for salary disbursements to associates.
- Conduct of client visits as required.
- Escalation of high-risk accounts to management.
- Implementation of continuous process improvements and best practices.
- Preparation of monthly and quarterly management reports.
- Maintenance of accurate records of invoices, payments, and related correspondence.
To be successful in this role, candidates should possess a graduate degree in Commerce, with an MBA Finance being preferred. Proficiency in MS Office applications, especially MS Excel, is also essential.
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