Global Customer Experience Lead

3 days ago

Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 30,00,000

Our company's vision is to provide innovative and effective solutions for agricultural technologies. We are currently seeking a skilled professional to lead our global Invoice to Pay function, ensuring exceptional service delivery and customer experience.

In this role, you will oversee various critical aspects of the I2P process, including vendor/end user service experience, client engagement models, AI and digital innovation initiatives, and user training materials. You will be responsible for building strong connections with internal users of I2P and providing them with necessary tools and material to support their I2P interactions and learning/information needs.

Key Responsibilities:

  • Ensure positive service experience of I2P vendors/end users
  • Accountable for client engagement model & solutions for Invoice to Pay (I2P)
  • Champion AI and digital innovation initiatives to streamline processes and improve user experience across the I2P function
  • Build strong connections with internal users of I2P and provide them with necessary tools and material to support their I2P interactions and learning/information needs

Capabilities Required/Expected in the Role:

  • Deliver high-quality training offering to a global user group, bringing new and creative ideas to life and a positive experience for clients
  • Conduct focused group discussions to understand client perspectives and improvement opportunities
  • Review client touch points from the I2P process to improve efficiency and quality of experience
  • Communicate confidently and effectively to all levels of stakeholders

Requirements:

  • Bachelor's degree in Business Administration or Finance-related field
  • 5-6 years' relevant P2P/I2P experience in a multinational environment, preferably in a shared services organization
  • Strong understanding of Procure 2 Pay Process and hands-on details into Invoice to Pay
  • Good command of English
  • Proven experience in global service desk management or similar customer service leadership roles

At our company, we strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society, and our planet – making us the world's most local agricultural technology and innovation partner.

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