Customer Experience Lead

4 days ago


Pune, Maharashtra, India beBeeCustomerSuccess Full time ₹ 80,00,000 - ₹ 1,50,00,000

Seeking an accomplished professional to lead and mentor a Customer Success team in delivering exceptional client experiences.

The ideal candidate will have a proven track record of guiding teams to meet and exceed performance goals, with strong verbal and written communication skills and the ability to influence stakeholders.

  • Develop and implement scalable customer success frameworks with a focus on retention, expansion, and overall client satisfaction.
  • Build and maintain strong relationships with senior client stakeholders positioning your organization as a trusted long-term partner.
  • Oversee client onboarding and lifecycle management processes ensuring seamless hand-offs and consistent value delivery across all stages.
  • Monitor account health metrics proactively identifying risks or churn signals and lead cross-functional efforts to mitigate them.
  • Collaborate with Product and Engineering teams to channel client feedback into product improvements and roadmap prioritization.
  • Identify and drive upsell and cross-sell opportunities partnering closely with Sales to support expansion strategies within key accounts.
  • Maintain up-to-date CRM data generate insights from client trends and report regularly on CS metrics to leadership.


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