Global Customer Support Lead

2 weeks ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Service Manager

Location: Pune, India

Industry: FMCG | LED | Consumer Electronics

Type: Full-time

We are seeking a highly skilled and experienced Customer Service Manager to join our growing global sales team. As a key member of our customer support team, you will be responsible for addressing and resolving customer inquiries, complaints, and service issues quickly and efficiently.

The ideal candidate will have proven experience in customer service management or supervisory roles, with strong familiarity with ChatGPT, CRM tools, cloud-based software, and productivity apps. You will be comfortable with platforms like LinkedIn, live chat tools, and social media communication, with excellent interpersonal, client-facing, and written communication skills.

As a strategic thinker and leader, you will be able to analyze performance and customer feedback, continuously improve service quality by evaluating current processes and implementing data-backed enhancements. You will also be responsible for establishing, documenting, and optimizing customer service policies, SOPs, and service standards.

Key Responsibilities:

  • Address and resolve customer inquiries, complaints, and service issues quickly and efficiently.
  • Leverage ChatGPT or similar AI tools for faster response drafting and knowledge base development.
  • Monitor service metrics and KPIs through CRM and reporting tools, analyze performance and customer feedback.
  • Continuously improve service quality by evaluating current processes and implementing data-backed enhancements.

Requirements:

  • Proven experience in customer service management or supervisory roles.
  • Strong familiarity with ChatGPT, CRM tools, cloud-based software, and productivity apps.
  • Comfortable with platforms like LinkedIn, live chat tools, and social media communication.
  • Excellent interpersonal, client-facing, and written communication skills.

What We Offer:

  • A dynamic and innovative work environment.
  • The opportunity to work with a leading company in the industry.
  • A competitive salary and benefits package.

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