Motor Claims Expert
3 days ago
Job Title: Claims Expertise Specialist
About the JobWe are seeking a skilled Claims Expertise Specialist to join our team. This role is critical in ensuring a seamless and customer-centric claims experience for our policyholders.
Key Responsibilities- Manage end-to-end motor claim decisions, deciding on claims based on policy, technical evaluation, and evidence.
- Review surveyor reports, validate estimates, and ensure cost-effective repair versus replacement.
- Leverage digital tools for assessment and settlement, and communicate outcomes clearly and empathetically to customers.
- Ensure smooth coordination between customers, surveyors, and garages.
- Negotiate repair costs to control losses while maintaining quality.
- Handle stakeholder communication, ensuring timely updates and resolution within TAT.
- Support network expansion by identifying and vetting quality garages and surveyors. Assist in site visits, documentation, and feedback for empanelment decisions.
- At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment.
- Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.
- Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.
- Excellent analytical and problem-solving abilities.
- Flexible and adaptable to a changing and digital-first work environment.
- Strong interpersonal and negotiation skills.
At Navi, we offer a dynamic work environment where you can grow professionally and personally. You'll have opportunities to develop new skills, work with a talented team, and contribute to shaping the future of financial services for a billion Indians.
Our CultureOur culture is built on values such as ambition, perseverance, self-awareness, ownership, and integrity. We're looking for people who dream big when it comes to innovation and are driven to deliver real value to customers.
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