Motor Claims Manager

3 days ago


Bengaluru, Karnataka, India Navi Full time

About the TeamThe Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.About the RoleAs Claims Manager, you will play a critical role in building and managing our motor garage and surveyor network.Must HavesExperience: At least 5 years of experience in Motor Insurance ClaimsTechnical Skills:Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.Proven experience in negotiating with and managing vendors, workshops, and surveyors.Communication Excellence: Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.Soft Skills:Strong interpersonal, strategic thinking, and negotiation abilities.Flexible and adaptable to a changing and digital-first work environment.What We Expect From YouOwn the end-to-end partner ecosystem—identify, vet, and empanel top-quality garages and surveyors.Lead commercial negotiations, define competitive rate cards and SLAs, and build strong, long-term partner relationships.Oversee the coordination between customers, surveyors, and garages, ensuring the team delivers a seamless and rapid claims process.Monitor key metrics (TAT, quality, cost) and drive service excellenceGuide teams in negotiating repair costs with garages to minimize loss while upholding quality standards and partner relationships.Inside NaviWe are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to


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